FAQ

I do not have an account with Lumco. How can I open an account before placing an order?

In order to open an account, please fill out the form "Account setup" found in the client menu and send it via email at info@lumco.ca or fax it at 514-858-5160. This will allow Lumco to perform a credit check and establish payment terms for your account.  

I can't seem to find what I need. How can I get help in finding the product I need?

Our website offers a variety of products. However, we do not showcase all availble products. For further information and to find out if we distribute a certain product, please contact us at 514-858-1777 or via email at info@lumco.ca .

My company requires a large variety of products from Lumco. I would like an expert from their team to meet with me to discuss products, usage, and quantities. Is this possible?

Absolutely! Lumco can send one of its representative to your company to discuss and help determine your exact needs. Our representative will inform you on all the lines of products we distribute, and help you decide which products are better suited for your needs. Lumco being a one-stop shop, you will save time and money ordering all your industrial needs with us!

If I buy a large quantity of an item, can I get a discount?

Yes, we do adjust prices depending on quantity ordered.

Does Lumco offer guarantees on its products?

Lumco offers guarantees on its lighting products. Other products, such as tools, come with the manufacturer's warranty. For further information, please contact customer service at 514-858-1777.

How will the shipping and handling fees be calculated?

The shipping and handling fees will vary according to the destination address, and the weight and dimensions of the packages.  

When can I expect to receive my order?

Once you have placed your order, items that are stock will be shipped immediately. If items are not stock, lead times will vary depending on items ordered, quantities, and destination address. For further information, please contact customer service at 514-858-1777.

I have received my order, but the product I received is not what I ordered/wanted. What can I do?

Please call customer service at 514-858-1777 to ask for a return authorization number within 10 days from reception of your order. If you have signed a special order form, the items cannot be returned, reimbursed, or cancelled. If an item has been used, no return will be accepted.

I have received my order, but the product is damaged. What can I do?

If the product is completely damaged (ex: broken lighting products), take a picture, then discard of the damaged products. Please contact customer service at 514-858-1777 to receive a replacement for your damaged products. If an item in your order is defective, please contact customer service to receive a return authorization number. If an item has been used, no return will be accepted.

For any other inquiries, please do not hesitate to contact us at 514-858-1777 or email us at info@lumco.ca . We will gladly assist you in your search!